SecureSnuggler.com is an animal loving oriented business, complete with our own pets that are in charge of commenting on our selection of products. Secure Snuggler.com is also a big supporter of animal rescue, donating a percentage of all proceeds to help save the lives of homeless animals. We urge you to adopt your next friend from your local shelter. It is our goal at Secure Snuggler.com. to bring happiness to your beloved pets.
We want you to be totally delighted with your purchase from us. If you wish to contact us with any questions or comments please email our Customer Service department at email@example.com
Placing an order:
Ordering online with Secure Snuggler.com. is easy. First, browse through our selection of luxury pet beds and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed with shopping or continue to check out. That is it! It is that easy. We accept VISA, MasterCard, American Express, Discover, Diner's Club, and Pay Pal. Canceling an order after you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
Sales tax: SecureSnuggler.com. is required by law to charge sales tax for orders that ship to addresses within the state of California.
Security: All payment information is encrypted and collected via our secure server to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely.
Stock Availability: If an item is temporarily out of stock, we will contact you and inform you of the expected delivery date. Back ordered items are shipped as soon as available.
We typically ship via UPS, Fed Ex or USPS. Most items ship within 7 to 10 business days. Delivery charges are based on the total weight and volume of your order: Purchase Amount from to Shipping For shipment destinations to Alaska, Hawaii, Puerto Rico, Europe, Asia, Middle East and South America, a slight additional shipping charge may be added due to higher UPS costs to those locations. We will contact you if it is more. Quick Shipping By default all orders are shipped via ground. However, if you would like another method please do one of the following: Select the items you would like to order and go through the checkout process. You will see a comment box on the second page of the checkout process which asks for any comments or special instructions for your order. In this comment box specify the date you'd like to receive the items. We will notify you if there is an extra charge involved and you may decide to accept the extra charge, send it via ground shipping, or cancel your order. Or, you may email us at firstname.lastname@example.org before making your purchase. Let us know when you need the items delivered. Include the name of the items and the shipping address. We will email you and let you know if there is an extra charge. International Shipping We ship many of our products internationally. Send an email to us at email@example.com with the item you are interested in and the shipping address. We will respond promptly with your shipping cost.
IMPORTANT: At checkout, be sure to supply us with your EXACT billing address as it appears on your credit card statement. For your protection, ALL "bill to" addresses must be a perfect match to what your credit card issuer has on file for you. If not, this could delay your order for up to 48 hours while we contact you for the proper "bill to" address. Returns: If an item is defective or delivered in wrong size/color due to our error, it may be returned for an exchange of the same item. The error/defect must be reported to us at firstname.lastname@example.org within 2 days of receipt of your item(s). Because our items are sanitized bedding, returns must be handled on a case-by-case basis, according to the Secure Snuggler.com policy. However, please be aware of the following stipulations regarding all returns: Merchandise must be in new, unused condition with all tags and paperwork still attached. All returns require a return authorization number. Any returns sent back without a return authorization number are subject to a 20% restocking fee. A special return address must be used in order for your return to be accepted. Do NOT return the item to the sending address. We have special returns processing units, and we will supply you with the proper return address at the time you inform us of your need to return. Merchandise must be in original unused condition (and in their original boxes or packages). Notify us at email@example.com within 2 days of receipt of your item(s). Shipping charges are non-refundable. Ways to contact us Email (the fastest way to reach us): firstname.lastname@example.org